Stop Writing Crisis Plans for People—Write Them for Elephants Instead!
Think you’ll stay calm, collected, and rational in the middle of an IT crisis? Think again. During a crisis, your brain is hijacked by stress hormones like cortisol and adrenaline. This triggers System 1 thinking, a term popularized by Daniel Kahneman, where decisions are fast, instinctual, and often shaped by cognitive biases.
In other words, the deliberate, logical mindset you used when writing your IT contingency plan disappears—and with it, your a…